FAQs

Upon registration you will receive an email with an activation link to set your password and log in to the platform.

Be sure to check your spam folder if you do not see it in your inbox.

It may help to search for the sender name “[email protected]” or subject line “Access your PGA Show Experience now”. 

If you have forgotten your password, you can click on the link “Forgot password” on the login page. 

• Enter your email address that you have previously logged in with 
• Click “Send” and go to your email inbox. Please check your spam box.

Once you have opened the email titled “Reset your password”, click on the reset password button. It will open a new page where you can enter your new password twice and press the “Reset password” button.

For exhibitors, please reach out to your Customer Success Manager. For all other attendees, please reach out to the  general customer service contact. 

By end of September: Exhibitors should have updated company information, added description and all data fields. The platform offers enhanced filters and searching capabilities, so make sure everything is filled in properly to appear in all the proper search results.

Starting in October: Buyers can begin preparing for their PGA Show experience. Search for companies you might be interested in by using the advanced search and filter capabilities of the platform. 

Log into Digital PGA Show platform using your email and password. There are two ways to update your profile: 

1. Through the navigation panel on the top of each page by clicking “My profile”.

2. On Participant directory page, by clicking on “Edit my profile”.

We encourage you to completely set up your profile and make sure you fill in your business details such as categories, activity, sales or acquisition territories. The online directory has enhanced filters and searching capabilities, which will be used by participants, especially buyers, media personnel and sales executives to identify the relevant company contact to meet with.

In your profile, use the category “Your presence during the event” to indicate whether you will be in Orlando during the 2023 PGA Show.

Please note that only Company Administrators can set up and update the company page. 

There are two ways to update your Company page. 

1. Through the navigation panel on the top of each page by clicking “Company profile” or “Company Hub”.

2. On the Participant Directory page, by clicking on “Edit company details”.

Please refer to our Onboarding Guide for more details.

From “Company Profile” go to “Company Administrators” then click on “Add company Administrator” and enter the email address of the person you want to assign this role. That person will receive a unique activation email with a link to create a password to log in.

Company administrators can start to upload products and content as soon as they activate their account. Please make sure that your content page is complete with full details and supporting files by the end of September to prepare for the October 1st launch of the attendee directory.

The PGA Show platform is a great place to find relevant business partners.

Companies can be found through the search bar in the Exhibitor Directory, using company name or keywords. To refine your search, you can use filters.

• With content: companies that are showcasing content on the digital platform
• Visiting: companies that will attend the PGA Show in Orlando as visitors
• Exhibiting: companies that will attend the PGA Show in Orlando as exhibitors
• Online only: companies that will not be present in Orlando but will be reachable online

Furthermore, companies are classified through information provided in their company profile, which includes company country, company participation in Show Feature Areas, product categories, and additional identifiable business attributes.

Participants can be found through the search bar in the Participants Directory, using company name, participant name, or keywords. To refine your search, you can use filters.

• Visitor: participants that will attend the PGA Show as visitors
• Exhibitor: participants that will attend the PGA Show as exhibitors
• PGA Show Visitor Buyer: participants that specifically identify as buyers 
  

Furthermore, participants are classified through information provided in their participant profile, which includes participant activity, product category interest, territories of acquisition/sales, and more.

The PGA Show platform is a great place to showcase your brand products to the largest golf business community. You will generate more new leads and sales opportunities by actively participating and engaging on the platform. 

Depending on your PGA Show package, you can enhance visibility with branding and advertising opportunities.

We strongly recommend that you add your newest and/or most popular content on the platform.  New and innovative products generate the strongest interest from the buyer community.

The PGA Show platform has been designed to fulfil our buyers’ needs. You can use a wide range of filters and advanced search criteria to help you find products and services based on your needs.

If you need more information on the content and want to be contacted by the exhibitor, you can either:

• Click on the “contact me” button on the exhibitor company page to show your interest.
• Or contact the seller directly using the chat functionality (available by clicking “Send a message” on the company profile)

You can shortlist the what you are interested in by clicking on “Add to My Plan” and finding them later on in your Show Planner space.  

Chat functionality will allow you to get in contact on the platform with other participants, start a business conversation, and plan a meeting online or at the Show. All conversations are stored to get access to previous communications whenever you need them.

From the Participant Directory, you can search for participants you might want to meet by using our advanced filter criteria. Click on the profile of a participant you would like to connect with and click on “Send a message”. 

Your contact details are displayed by default (the same information you used when registering).

If you want to hide them, go to “My profile”, click on the pen icon, then click on “Change” and save the update. 

To change your e-mail address, go to “My profile”, click on the pen icon, then click on “Change” and save the update. Enter the new e-mail address you would like to use and save your changes.

While navigating through the online platform, you can create a list for easier show experience planning. Simple click “Add to My Plan” when browsing or searching for:

• Companies/Exhibitors
• Participants
• Products
• Content
• Sessions

This will create a list of favorites, helping you to manage them later. 

You can take advantage of the PGA Show platform to prepare for the event.

• The Session Directory will allow you to discover all conference sessions taking place at the PGA Show as well as the speakers.
• A specific filter will allow you to discover Participants and Companies who will also be at the Show. Exhibitors will have Booth #s listed.  
• You can use the Show Planner functionality to prepare for the Show. Select sessions you will be attending, exhibitor booths to visit, and/or participants to meet. 

Please make sure you enter products in order that you would like them to be displayed on the “Gallery of products and services” from your Company Page. The first 3 products added will be displayed here in the Company Directory.  

If you need to add more products, you can upgrade for one of the superior packages. Please get in touch with your sales representative. 

A lead is a PGA Show participant that interacted with your Showroom or clicked on the «Contact Me» button on your company page.

As a Company Administrator, you can monitor and export your leads by clicking on "Company Hub" then “Emperia, Lead Capture Services”.

Please note that the Lead Export is only included in Essential/Booster and Premium packages.