Winning the Customer- Understanding the Mind of the Customer

Winning the Customer- Understanding the Mind of the Customer

January 23, 2020, 11:15 AM - 12:15 PM

Orange County Convention Center - W230C
Language:
English
What exactly does it take to create an outstanding service experience at your club? Is there a way to instantly improve in the area of the service that you are presently providing at your golf facility? In this session PGA Life Member Cary Cavitt will share what makes an enjoyable club experience for your members and guests. As the author of the book "Winning the Customer - Understanding the Mind of the Customer", Cary will dive into the mind of the customer and show you what they are really looking for in a customer service experience. Understand the mind of the customer (your members and guests), and you will soon find your career moving to an all new level of success.

Contributors

  • Cary Cavitt

    Speaker

    TBD

    PGA Life Member / Cary Cavitt Corporation

    Throughout the past 11 years Cary has spoken at various National PGA Conventions, as well as PGA Sectional Meetings throughout the United States. ...

Type of Session

  1. Type of Session
    Education Sessions

Categories

  1. Track
    Golf Operations

2021 PGA Merchandise Show

OMEGA

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