Exhibitor FAQs

I can't access the Exhibitor Dashboard, what do I do?

If you need help accessing your Exhibitor Dashboard, please contact Customer Service at 877-232-8845 or 203-840-5646 or email Dashboardsupport@reedexpo.com.

If you have additional questions, contact your Customer Success Manager.

I'm not sure where to start with the Exhibitor Dashboard, what do I do?

We’ve put together a ‘How-To Guide’ with step-by-step directions on how to make the most of your online profile in the Exhibitor Dashboard. View our How-To Guide for help with navigating the Exhibitor Dashboard.

Where do I order items I need for the PGA Show?

Inside the Exhibitor Manual (coming Fall 2019) you will find an Exhibitor Action Checklist, which will provide you with the contact information for all of the PGA Show's official contractors.

How can I lower my Freeman costs?

Freeman is the official PGA Show contractor and they do offer discounts for exhibitor orders placed on their website.

How much does Electricity cost?

Electricity can be ordered through the Orange County Convention Center and there are different levels of electricity offered to fit your needs.

Access the electricity order form in the Exhibitor Manual (coming Fall 2019).

Is Shipping and Material Handling the same thing?

No. Shipping and Material Handling are not the same thing.

  • Shipping is the transportation of your items from your location to the convention center. You are responsible for hiring a transportation company for shipping your materials.
  • Material Handling is the action of receiving your shipment at the convention center and bringing it to your booth space. Freeman is the PGA Show's official contractor and will facilitate your material handling. There is a cost associated with this—called "drayage" and you will receive a drayage bill from Freeman in your booth.

How can I anticipate my Drayage costs?

Drayage is calculated based on the weight of your items and how they are shipped.

Please reach out to your Customer Success Manager for more information.

Will my crates be in my booth when I get there?

If you take advantage of shipping to the Advanced Warehouse, your crates will be in your booth based on your move-in dates.

Check back soon for more information regarding shipments to both the Advanced Warehouse and the Orange County Convention Center.

Can I bring in my own food and beverages to give out during the PGA Show?

No. Centerplate is the official caterer for the Orange County Convention Center and all food and beverage must be ordered through them.

Menus and ordering information can be accessed through the Exhibitor Manual (coming Fall 2019).

Does registering as an admin on the Exhibitor Dashboard automatically register me for an exhibitor badge?

No. Registering as an admin on the Exhibitor Dashboard will only give that person access to the dashboard, you will have to register separately for exhibitor badges. Exhibitor badge registration is now available in the  Exhibitor Dashboard.

Is Wi-Fi available on the PGA Show floor?

There will be Wi-Fi available throughout the PGA Show floor for light business use. The Wi-Fi does not replace a hardline internet connection. If you need more support, make sure to order a hardline internet connection for your booth.

Access the Telephone/Internet order form in the Exhibitor Manual (coming Fall 2019).

BEWARE of outside Attendee Lists

Please be aware that online list sellers soliciting PGA Merchandise Show exhibitors and claiming to have a PGA Merchandise Show attendee list for sale are NOT affiliated with, or endorsed by, Reed Exhibitions or PGA Merchandise Show. PGA Merchandise Show does not make its exhibitor or attendee contact lists available to any third party. You should note that the online sellers generally acknowledge in their email that their list does not come from Reed Exhibitions; they claim to have assembled their list by phoning and emailing contacts from their database.

2020 PGA Merchandise Show


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