Designed for PGA Professionals and golf facility operators, this complimentary webinar focuses on the steps necessary to create an enjoyable club experience for members and guests. As the author of “Winning the Customer - Understanding the Mind of the Customer,” Cavitt will share the mindset of customers and how to build loyalty through a sustained, outstanding customer service experience.
PGA Professionals and golf retailers will gain several key takeaways from the webinar including:
- Factors determining an enjoyable experience for your members and guests.
- Ways to instantly improve the service provided at your club.
- Creating a plan for an outstanding, five-star customer experience at your club.
Cary Cavitt, PGA, transitioned from PGA Golf Professional at various clubs in the Midwest for more than 35 years to his role as a respected customer service educator and founder of Service Starts with a Smile Seminars. An author of eight customer service books, Cavitt travels throughout the United States speaking to various organizations on the keys to attracting more customers and exceeding their expectations. Cavitt is a regular contributor to PGA of America and PGA Show education programs, receiving consistently high reviews for his presentations.
The Customer-Centric Golf Experience webinar is part of the PGA Show Connects twice-monthly series of webinars, which provides free access to live and on-demand education and insights from industry leaders. Participants are able to connect directly to webinar speakers with question and answer sessions and real-time polling, accessible on any browser and any device. PGA Professionals actively participating in PGA Show Connects webinars are able to receive MSR Education Credits. Full details and complimentary industry registration are available at PGAShow21.com/PGAShowConnects.
About PGA Golf Exhibitions and PGA Show Connects
PGA Golf Exhibitions, a division of Reed Exhibitions, organizes the PGA Merchandise Show in partnership with the PGA of America. Since 1954, the PGA Show has grown to annually welcome some 1,000 golf companies and brands and nearly 40,000 industry professionals from around the world to the industry’s annual global summit for the business of golf. The 68th edition of the PGA Merchandise Show is scheduled for Jan. 26-29, 2021, in Orlando. Learn more at PGAShow.com.
In the summer of 2020, PGA Golf Exhibitions introduced PGA Show Connects, a year-round, interactive virtual community designed to complement in-person events and engage PGA Show attendees and exhibitors by offering live and on-demand access to premium content, digital business sourcing and professional networking programs. Learn more at PGAShow21.com/PGAShowConnects.
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PGA Worldwide Golf Exhibitions/Media: Sherry Major, (716) 662–3855, firstname.lastname@example.org
PGA Worldwide Golf Exhibitions/Exhibitor: Greg Scott, (203) 840-5399, email@example.com
PGA of America/Media: Michael Abramowitz, (561) 624-8458, firstname.lastname@example.org